DNS Network Solutions
02944577131
Udaipur, Rajasthan 313001
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Dedicated Helpdesk

DNS Network Solutions > Services > Dedicated Helpdesk
helpdesk
24/7 Helpdesk Support

Scale Your Business Without Losing Service Quality

Your helpdesk is the first point of contact for customers—and it plays a key role in the success of your MSP business. Slow responses or unresolved tickets can hurt your service quality and customer trust. That’s why it’s important to have the right team with the right skills in place.
At DNS, we’re here to lighten your load. Our 24/7 managed helpdesk services work as an extension of your in-house team, helping you handle daily challenges with ease. We make sure your clients get quick and reliable support—any time, day or night.
Our trained helpdesk professionals handle all technical issues and first-call resolutions (FCR) using your PSA or ticketing system. Whether you need front-line support or behind-the-scenes help across time zones and support levels, DNS has you covered.
The Right Support, Just When You Need It

Customized Helpdesk Services for MSPs

Remote Support via Phone, Email & Chat

Quickly resolve client issues with smooth and reliable remote assistance.

Trusted L1/L2/L3 Support Experts

Get access to skilled helpdesk professionals at every support level (L1, L2, L3), tailored to your needs.

Fast First Call Resolution (FCR)

Impress your clients with quick responses and fast problem-solving on the first try.

24/7 Scalable Availability

We’re here around the clock—ready to support your clients anytime, day or night.

Meeting Your SLAs, Every Time

Our team uses your tools and systems to meet or exceed your SLA goals—no extra effort needed from you.

Keep Your Business Running Smoothly

Deliver consistent, high-quality support that keeps clients happy and your business growing.

Our Managed IT Helpdesk Service Suite

How Will a Level 1 Engineer Help You?

Scope of Work:
  • Friendly, fluent communication with customers
  • Responds to client issues and creates support tickets
  • Provides first-line technical support
  • Handles desktop & application installations
  • Resolves basic RMM alerts
  • Performs backup and antivirus checks
  • Manages user onboarding/offboarding as per SOPs
  • Assists with Active Directory and Microsoft 365 user management

    • How Will a Level 2 Engineer Help You?

    Scope of Work:
  • Skilled technicians who solve issues escalated by L1 support
  • Provide advanced desktop support
  • Handle technical escalations
  • Perform server administration
  • Manage firewall setups including:
    • Rule creation
    • SSL-VPN and Site-to-Site VPN setup
    • Web filtering configurations
  • Investigate server security events and incidents

    • How Will a Level 3 Engineer Help You?

    Scope of Work:
  • Final level of support for complex technical issues and escalations
  • Handles advanced server troubleshooting
  • Manages email migrations
  • Performs complete firewall setup and configuration
  • Administers Hyper-V and VMware environments